CRM×AI

All Articles

35 articles on AI, Salesforce, and CRM strategy.

Agentforce Coworker is being auto-enabled in eligible Salesforce orgs. Setup guide to permissions, data access, record updates, billing, and opting out.

Oct 22, 202613 min read

Agentforce agents are built from Topics and Actions — not code. Here's what each one does, how they fit together, and how to design them so your agent actually works in production.

May 17, 20268 min read