CRM×AI

All Articles

29 articles on AI, Salesforce, and CRM strategy.

How Salesforce agents connect to the wider AI ecosystem in 2026: the Agent2Agent (A2A) protocol now under the Linux Foundation, Model Context Protocol (MCP) support in Agentforce 3, MuleSoft Agent Fabric, and what architects should design for now.

Jun 21, 20267 min read

How Agentforce multi-agent orchestration works now that it's GA in Summer '26: the orchestrator/specialist pattern, Atlas 3.0 routing, A2A protocol for cross-vendor agents, and what breaks at the seam.

Jun 17, 20269 min read