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Salesforce Agentforce Contact Center launched in Spring '26 — a native AI-driven contact center built inside your CRM. Learn what it does, how to set it up, and whether it should replace your Genesys or Zendesk CTI platform.

Agentforce 2dx shifts Salesforce AI from reactive chatbots to proactive, event-driven agents that act without being asked. Here's what changed between 1.0 and 2dx, what it means for your org, and how to get started.